The new Netflix scam that could steal all your data

04 Mar
March 4, 2014


One of the most dangerous new scams out there is one targeting Netflix customers. The scam, which was discovered by Malwarebytes’ Jerome Segura, uses a fake website to steal Netflix users’ login credentials.  

After a user enters his or her credentials on the login page, an error message is displayed.

“We have detected unusual activity on this account,” the message reads. “To protect this account from unauthorized use, we have temporarily suspended this username. To regain access to your account please contact member services at 1-800-947-6570.”

Segura called the number provided and played along with everything the scammers instructed him to do.

After identifying himself as a Netflix customer care representative, one scammer instructed Segura to download and install “NetFlix Support Software,” which was actually just popular remote PC login client TeamViewer.

The scammer then went on to tell Segura how they would fix the problem, and to give him a fake $50 Netflix credit to apologize for the inconvenience. During their conversation, however, the security researcher monitored the scammers as they dug through his computer and downloaded any files that looked appealing, including various planted files such as “banking 2013.doc.”

How to avoid this scam:

  • If you’re a Netflix user, never enter your login credentials into any site other than
  • Protect your sensitive information – whether it’s a physical copy or on your computer.
  • Beware of software that can remotely access your computer and be used by scammers such as TeamViewer.

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